"We gave you some extra cocktail tables, at no charge"... now you don't have enough floral arrangements for all the tables.
"We upgraded one of the hors d'oeuvre, instead of the tenderloin on toast we are giving you baby lamb chops." Translation: we had extra lamb chops from last nights party, chef could save on food costs.
"Chef wasn't happy with the quality of the crab for the crabcakes, so he upgraded you to shrimp brochettes." Too bad the bride is deathly allergic to shrimp.
"We moved your reception from the Petite Salon to the Grande Salon, at no extra cost to you." So another event needed the Petite Salon. Yes, the Grande is nicer, but now your guests are walking through the public lobby to get from cocktails to dinner (btw, before you signed your contract did you strike the clause that allows the venue to reassign rooms at their sole discretion? It is on EVERY hotel contract, and it should ALWAYS be striked.)
Bottom line, when they are a surprise, "favors" are NEVER good. You should know exactly what you are getting. And make sure you tell your vendors "no surprises."
Thursday, May 01, 2008
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